Verizon Authorized Retailer, TCC in Virginia Beach, VA Closed now

Reviews about Verizon Authorized Retailer, TCC

• ★ ★ ★ ★ ★

  August 27, 2020, by Catherine Haughney
  Danielle is the best. My hubby and I had a complicated situation and it took A LOT of time to work out what we needed and Danielle worked so hard for us...she spent hours giving us our best options and worked harder than the average to give us answers. HOWEVER, Verizon is an excellent service provider and I highly urge you to deal with Verizon themselves, not an "authorized dealer" that isn't authorized to repair mistakes they have made or make credit adjustments when you receive your bill and it's $100 more than it should be! The deception, the promises, and the LONG HOURS spent fixing these issues is not worth it! We have also waited days for our phone to come in (new Note 7) and nor one person contacted us to tell us it was here, even flat out lied that the new phone wasn't here, when in fact, corporate told us when it was delivered (which happened to be the day we stopped in to see if it was here)...we purchased 5 new phones and had 14 days to change our minds, kind of hard to do when you dont realize there is an issue after those two weeks go by! Danielle has gone above and beyond to help us, but she can only do what she is "authorized" to do...when an issue arises, as a business owner, time is of the essence and spending half a day fixing it is unacceptable. Hopefully, everything has been fixed and this won't happen again.