Value City Furniture in Virginia Beach, VA Open now

Reviews about Value City Furniture

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  August 03, 2019, by O livia
  I wish I would have read the reviews before I shopped here. WORSE CUSTOMER SERVICE EVER!! ..from the sales man who didn't know how to use their system, and screwed up my order; the girls who answer the phone, always rude and leave you on a never-ending hold; to the managers who supposedly 'fix' the issue but don't communicate with each other so it's really never fixed; and the most UNPROFESSIONAL DELIVERY people I have ever dealt with in the many years I've purchased furniture. Don't waste your time here; the prices are cheap for a reason..
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  February 28, 2019, by Lori Carter
  Purchased a red sectional couch that includes a Queen size bed. This was purchased a year ago along with the 5 year warranty, which claimed to cover anything that could go wrong. First, when the guys delivered the couch they ripped a "nice" gash along the side of the couch.. How long would you expect the cushions to get saggy? WAY too soon.. Now the bed is another story. Even though we upgraded to a better mattress, it is ruined because of the couch sagging (and can't be slept in sure to the coils poking through). Now, their warranty doesn't cover that of course, because it's normal wear and tear... DO NOT BUY ANYTHING from them. So we're stuck with a five year warranty that doesn't take care of anything and a crappy couch that my 100 pound daughter can sit on and still sink into the cushions. Value City Furniture, have anything to say?