Sprint Store in Virginia Beach, VA Closed now

Reviews about Sprint Store

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  June 05, 2019, by charity oronzo
  I went to move my family (4 lines ) from Ntelos to Sprint just to find out that someone had used my ss# to open an account.. I called the Sprint fraud department, right away I was re-assured that this was a simple fix... I was instructed by the Sprint Fraud Department to report in person to the corporate store closest to me "2076 S Independence Blvd Ste 2, Virginia Beach, VA" and present a photo ID and my ss card and they will fax it to the fraud dept. and once they receive the documents they will remove my social from the fraudulent account. Per the investigator this is a 10 min. process. So I go to the corporate store at "2076 S Independence Blvd Ste 2, Virginia Beach, VA". There are no customers in the store so I walk right up to the counter and explain why I am here and before I can finish what I am saying the rep tells me "They can't do that" I said no I was instructed by the fraud dep. to come here and.... at this time the other woman working in the store who introduces herself as the assistant manager cuts me off again and tells me "They told you wrong because we can not do that here, I don't know why they keep telling you guys to just come to the store because there is a company fraud packet you have to request and fill out and return and then they will investigate the claim". I said no my situation is different and they told me to come here, she again cuts me off and proceeded to tell me I must have called the wrong number and starts to ready me the number to the Sprint Fraud Dept. I told her that is the number I called and spoke to a investigator.. at this point I call the fraud dept. and explain to the rep. on the phone what is going on and she asked to speak to the store rep. I give my cell phone to the rep and they talk for a min. or two and then the rep hands me my phone back and again states "I don't care what she told you we can't do that here". The rep on the phone then tells me that the store rep. is basically refusing to do what she asked and I will need to go to another store... The rep on the phone gives me the address to the store on Virginia beach Blv. and while she is giving me the info I start to leave the store and the store rep then tells me " don't go to the other store because they will be to busy to help you just come back tomorrow when the store Mang. is in and he can do it for you", I said no I will just try and go to the other store before they close. I make it to the door and the store rep. starts walking to the end of the counter yelling at me "You don't need to leave like this , I am trying to help you, I am calling my store Mang. right now".. This woman was yelling this across the store so loud at me that the rep on the phone could hear her.. I turned and told her to little to late and left.. The 4389 Virginia Beach Blvd store was amazing... The rep. on the phone with me called ahead and when I got there the store Mang. was waiting for me and took me straight to the back even with a full store and helped me get the documents to the rep on the phone and just like the rep said it took all of 10 min. I will never go back to the Independence store and I will do my best to discourage anyone from going there and having to deal with this lazy, untrained, rude woman and her staff.. I am still going to make the move to sprint, but only because of the outstanding service I received at the 4389 Virginia Beach Blvd store, and the Sprint Fraud Staff: Andrea, and her Mang. Mindy and the investigator Amanda..