KETTLER Showroom in Virginia Beach, VA Closed now

Reviews about KETTLER Showroom

• ★ ★ ★ ★ ★

  January 10, 2019, by Deb Perry
  Today I drove my Mom 40 miles one way to Virginia Beach to pick up an Umbrella she had ordered from Kettler. It was a special order to match her patio set, and for some reason didn't ship to her home. Instead of driving to the Showroom, we inadvertently arrived at the Warehouse off London Bridge Road. There we were met by a nice gentleman who informed us that we were in the wrong place, and the correct location was Kettler Showroom 10 minutes away. The only caviat, was that the Showroom was closed on Mondays. Surprisingly, he asked us to wait while he made a few calls on our behalf. Within minutes, he had contacted Kettler Showroom's Store Manager, and arranged for him to meet us to pick up the Umbrella so that we didn't go home empty-handed. Did i mention that it was the Store Manager's day off? So we drove to the Showroom, and were met by the Store Manager. He was incredibly kind, extremely helpful, and even opened the box to make sure that we received the right order. In closing, not only does Kettler provide well-made products, but they have obviously put a priority on Customer Service. These two gentleman went the extra mile and did so with a kind heart and a smile on their faces. My mom has traveled this distance many times and has been a loyal customer for many years. Now I know why! When you get this kind of service, distance is insignificant... great service always stand out. Bravo Kettler! Deb 12-07-2015