Kay Jewelers in Virginia Beach, VA Closed now

Reviews about Kay Jewelers

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  March 21, 2019, by Holly Herriott
  I took my ring here to have it looked at because one of the diamonds were CRACKED. One of the girls looked at it and said she could see something so she had the store manager (Bill I believe) look at it and he swore he didn't see anything. A month later my husband took it up there to show them that in fact it was cracked and proved it by running his nail over it and it getting caught. So they ended up sending it off to have the diamond replaced. The store manager again I believe his name is Bill called and told me that it would cost 500 to replace the diamond....half of the value of the ring. clearly I was upset but because I didn't stay on top of the 6 month inspection I had to come out of pocket, so clearly my fault. But Bill could not have had less customer service when giving me the news. Which he acted the same way in person. Very rude to the co workers also. My husband bought me another ring for Christmas from Kays and I only had it for 3 months and one of the diamonds fill out and had to be sent out. I am STILL waiting for my first ring I had sent out and now I have two rings that are being worked on... Needless to say we will NEVER buy from Kays again. Poor quality and poor management! Take your money somewhere else!!! I will say that the two ladies that helped my husband and me were very sweet and helpful ... I believe one of their names were Jerry Lynn and the other lady had a chest tattoo. Bill will never be someone I want running a store! But most importantly I would never spend my money on another piece of jewelry here and not to mention I will have my ring looked at to make sure I got a real diamond WHEN I get it back!
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  March 05, 2019, by William Ghormley
  The absolute worst customer service from the Pembroke location. We have always taken the wife's wedding band into the store to keep up with warranty obligation . The last visit we were told that the machine that checks the diamonds was down, but our visit would be recorded . We return recently to do another check and get the ring resized. NO record of the previous visit. Informed that the stone is now chipped. My wife was pushed to either buy a new stone and/or open a CC. They showed absolutely no concern to solve the actual problem of why there's no record of the machine being down or trying to resolve the now expired warranty due to Kays lack of record keeping . When we called to see if the ring was returned from sizing, the gentleman that answered the phone was short, and very rude in his answers. These are the most recent problems . I'll never spend another penny in This store or deal with Kays again. This is not the first issue, but , after I pick up the ring, it will be the last